Please read this carefully, when
you make a booking with us (whether by email, telephone or post) these
conditions are deemed to have been accepted by you.
Whilst all
efforts are made to keep our website up to date and accurate, prices and
availability must be confirmed prior to booking. Errors and Omissions Excluded
(E&OE)
Reservations
Following
the receipt of a booking request whether by email, telephone, in person, by text
or post, the owner shall check availability, and if available shall reserve the
property for a period of 4 days. The holidaymaker must then pay the deposit (or
full amount of the holiday if less than 8 weeks prior to the holiday date)
within these 4 days. If no deposit/full amount (as appropriate) is received
then the reservation will be cancelled. During the initial contact the owner
shall take details of the name, address, email address and telephone number of
the lead group member and size/make-up of group hiring the accommodation,
(including pets) and initiate a booking file for the group.
Deposit/Rental Charge.
The balance
of the rental charge must be paid not less than 8 weeks prior to the
commencement of the holiday. This date will usually be shown on the booking
confirmation form. If the balance is not paid at this time the owner reserves
the right to cancel the booking, and the holidaymaker will forfeit any deposit
made.
A £50 “Good
Housekeeping”/ key deposit is required to be paid with the balance. This will be
refunded within 8 weeks of the key being returned (or Post Office receipt
produced in the case of lost keys), provided that the chalet is left in a
satisfactory condition, and all terms and conditions are observed. This may be
waived at the owner’s discretion, as shown on the booking form.
A booking
confirmation will be sent to the holidaymaker. It is the holidaymaker’s
responsibility to check these details carefully and any errors notified to the
owner immediately.
The booking
form must be returned to the owner, showing the details of the booking.
Any
alteration in the size/makeup of the group from the details taken at the time of
reservation will attract a £35 admin fee, in addition to any other fees or
charges.
Cancellation
If the
holidaymaker wishes to cancel the booking, the owner must be notified in writing
.The cancellation only takes effect when the owner receives written confirmation
from the holidaymaker. Any deposit paid will be forfeited. If the booking is
cancelled after the balance of the rental charge becomes payable, the balance
shall remain payable notwithstanding cancellation. Every effort will be made to
re – let the property. If the property is re – let, the rental balance (but not
the deposit) will be refunded to the holidaymaker.
If the
property is not available or has to be vacated due to any unforeseen
circumstances for the dates required, all monies paid will be refunded in full,
and the owners’ liability is limited to the refund of such money.
The owner
cannot accept any responsibility for any changes or closures to site amenities,
or to amenities /attractions mentioned in the advertising literature.
Holidaymaker’s Responsibilities
During the
holiday the holidaymaker undertakes as follows:
The persons
on the booking form shall not differ from those occupying the property unless
agreed with the owner. Where changes have been agreed, a £35 admin fee will be
paid by the holidaymaker to cover the owner’s costs.
The property
will be used solely for the purpose of a holiday.
The
holidaymaker will show due consideration for other parties. A list of site rules
is displayed in the property and must be adhered to.
The
holidaymaker will be responsible for and take good care of the property,
fixtures, fittings and equipment during the holiday, and make good any breakages
or damage.
The
holidaymaker will leave the property in a clean and tidy condition.
The owner
reserves the right to retain the “good housekeeping” deposit for damage,
breakage or extra cleaning, lost keys and any consequential loss. Any damage
exceeding the £50 value will be pursued via small claims court. The holidaymaker
will allow the Owner or his representative access to the Property at any
reasonable time during the period of the holiday. Any issues/complaints arising
during the holiday must be raised with the owner immediately. Retrospective
complaints will not be considered.
Safety
The
holidaymaker will take responsibility for the safety of his/her group. Candles
are not permitted in the chalets. Smoking in the chalets or tampering with the
smoke alarm or safety equipment will result in the holidaymaker being made to
leave before the end of their stay, or in the forfeiture of the “good
housekeeping” deposit. There is deep, open water across the whole site and
holidaymakers must supervise children.
Keys:
Unless otherwise arranged, Please ensure the key is returned by Royal Mail
Recorded Delivery to Kingfisher Self Catering at the end of your stay. A prepaid
envelope will be provided. All you need to do is obtain a receipt when you post
them back. The Owner reserves the right to retain part of the “good
housekeeping” deposit for lost keys that have not been posted via a Post Office
and receipt obtained.
Bed
Linen: Duvets and pillows are provided, but for hygiene reasons bed linen must
also be used, either provided by the holidaymaker, or hired via the Linen
Service.
The
holidaymaker will only be provided with the linen he/she has ordered. (If you
have ordered only bed linen you will still need to take towels, and vice versa.)
Pets
Only pets
agreed by the Owners may be brought into the property.
If the
holidaymaker exceeds the number/size of pets the owner reserves the right to
refuse the holidaymaker to take possession of the property or make the
holidaymaker leave the property before the end of the holiday.
The
holidaymaker is liable for all damage caused by his/her pets.
The
holidaymaker must remove all traces (inside and out) from the property of pet
occupation before final departure. Pets must not be allowed on beds and must not
be left alone in the property. If the holidaymaker breaches this clause the
property owner (or his representative) reserves the right to make the
holidaymaker leave the property before the end of the holiday. If this happens
the holidaymaker is deemed to have cancelled the booking and the holidaymaker
will have no claim for compensation or reimbursement whatsoever. Dogs must be
kept on a lead on the Park, AND ALL DOG MESS CLEANED UP IMMEDIATELY.
Important – Chalet electricity supply
Electricity
to each Chalet has a maximum output of 30 amps. Overloading of this output by
using too many electrical appliances at the same time may result in “tripping”
the main fuse. If this happens the holidaymaker must phone the Chalet help
numbers 08444125718 or 07913016028, or the numbers posted at reception, and not
attempt to tamper with any electrical equipment or installations. There is a
call out charge made by the Holiday Park owners for rectifying the overload
which the holidaymaker will be responsible for paying. Although this is
extremely unlikely the holidaymaker should be aware of the issue and not run
lots of high drain appliances such as the cooker, oven, shower, immersion
heater, and electric fires at the same time. The Park electrician shall decide
whether overloading has taken place. If in doubt the holidaymaker is welcome to
call the chalet help numbers. Accepting this booking indicates that the
holidaymaker has understood that he/she will be responsible for paying for the
rectification of any overload to the electricity supply. The cost of
rectification will be invoiced to the lead holidaymaker of the group after the
holiday.
Gas
Where gas central heating / gas
hot water has been fitted, a nightly charge will be added to your booking fee to
cover gas usage subject to a fair use policy based on average holidaymakers use.
Should an excessive amount be used the owner reserves the right to retain the
cost of the extra gas from the good housekeeping deposit.
Mobile
phone/internet
Please note
that the holiday park is in a rural setting and as such the holidaymaker may not
get mobile phone or internet reception. There are telephone boxes around the
holiday park.
Liability
Personal
belongings and vehicle are left at the property entirely at the holidaymakers
own risk. The owner shall accept no responsibility for any loss, damage or
injury howsoever caused.
Force
Majeure
No liability
can be accepted and no compensation will be paid by the Owner, where the
Holidaymaker or his personal property (and/or any person in the Holidaymaker's
group and/or their personal property) suffer any loss, damage, injury,
disappointment, inconvenience or otherwise, or where the performance or prompt
performance of any obligations by the Owner are prevented or affected, by any
event which the Owner could not have reasonably foreseen or avoided including
(but not limited to) animal infestations, war, threat of war, riot, civil
strife, industrial action, terrorist activity, natural or nuclear disaster,
fire, adverse weather conditions closure of international borders, disease, none
availability of transport services, interruption to services/utilities and all
similar events outside the control of the Owner.
